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FAQ

1) Is the Transformer and Mobie Plus easy to get in and out of a vehicle?

Yes, the Transformer and Mobie Plus are some of the most portable scooters on the market. Weighing only 54 lbs with the battery and by far the easiest scooters on the market to fold and unfold makes the Transformer and Mobie Plus very portable scooters.

2) Is the Transformer and Mobie Plus Airline and Cruise Ship accessible?

Yes, they both come standard with a TSA approved Lithium Ion Battery weighing only 4 lbs. Usually a upgrade and premium item on other scooters, all Solax scooter come standard with these premium batteries. The battery is the size of a book, the ease of folding and unfolding along with the ability to roll it like a travel suitcase makes the Mobie Plus and/or the Transformer the perfect scooter for all your travel needs.

3) How does the scooter arrive?

Immediately road ready. The Transformer and Mobie Plus will arrive fully assembled right and ready to go right out of the box. No kidding! All you will need to do is unfold the scooter, pop in the battery, and off you go.

4) Is the Transformer and Mobie Plus a stable scooter?

Yes, The Transformer and Mobie Plus are a true 4 wheel scooter with a 300 lb weight capacity making them the most stable folding travel scooters on the market.

5) Can I fold the scooter completely with the free armrests that are included?

Yes, that is a unique feature of the Transformer and Mobie Plus. With no disassembling, you can fold the scooter with the armrests still attached making them both the easiest scooters on the market to transport.

7) How long will the battery last?

The Lithium Ion Battery is designed to be used for 10,000 hours and comes free with any Solax Scooter. In addition; each charges will allow you to travel approx. 13 miles.

8) Can the Transformer or Mobie Plus be adjusted for my exact size?

Yes, the Tiller is fully adjustable and can be placed at the perfect height and distance making for a customized fit to meet your specific needs.The Mobie Plus has a newly designed ergonomic tiller.

9) Will Medicare cover the Transformer or Mobie Plus?

No. Unfortunately the Mobie Plus or Transformer is not a Medicare approved mobility device.

10) Are the tires flat free?

Yes, you will never have to worry about getting a flat tire. They are made of heavy duty durable synthetic material.

11) Will my private insurance cover the Transformer or Mobie Plus?

Perhaps. It will depend on your individual insurance. Many of our customers are able to submit a customized invoice which we can provide you to get at least partial reimbursement from their insurance companies. It's also a good idea to submit a doctor's prescription that states you require a powered mobility device for mobility outside of the home. Whether submitting to private insurance or not, the vast majority of our customers pay out of pocket and consider these products life changing companions.

13) Do I need the Docking Station Charger?

No, you do not need one. You can simply charge your Mobie Plus and Transformer with the standard charger that comes free with the scooter. However, many of our active customers find the Docking Station charger extremely convenient when traveling allowing them to simply pop the battery out of the scooter and charge it independently of the scooter either nearby or a completely different location if on the go. This lets you leave your Transformer and Mobie Plus folded in your car so you just need take the 4 lb battery inside to charge!  It is a popular optional accessory that can also be purchased at a later time.

14) How long will it take to be delivered?

Your scooter will generally take 2-5 business days. If you need to receive your Transformer or Mobie Plus quicker, just call us toll free at 1-800-969-3199 and we can provide you with a shipping quote to have it expedited for you.

15) Why do they call the Transformer Revolutionary? 

We call it The Revolutionary Transformer because it is the only electric folding scooter on the market! Just press a button on your sleek remote control key chain and the Transformer will fold and unfold all by itself. Yes, people do stop and stare in awe! 

16) Can I fold the Transformer manually if I want to? 

Yes, the Transformer also has the ability to fold and unfold manually if you choose to.

17. What new features does the Mobie Plus have?

Well we refer to it as a "Travelers Best Companion" as it has a on board port for a additional battery pack that allow you to travel twice the distance allowing the driver to go up to 26 miles. In addition; a new and improved tiller and wider floor space design make it so much more desirable.

18. Do you Price Guarantee?

Yes, as long as it is not a used and/or a discontinued model.